A guide to handling patients who’ve used LLMs

Patients are increasingly arriving with AI-generated summaries from tools like ChatGPT, Gemini or Copilot. Some are better prepared. Others are more anxious. Most sit somewhere in between: informed, but not clinically grounded.
Handled poorly, AI-informed patients extend consult time. Handled strategically, they can shorten it.

Good clinical record-keeping for optometrists: a practical guide

Record-keeping is a legal obligation. It’s also the single most important piece of evidence if a case is reviewed by a complaints or disciplinary body.